Heritage Bank Nigeria: History | Branches | Customer Care

Welcome to your complete guide for Heritage Bank Nigeria. Whether you’re a long-term customer, thinking about becoming one, or just curious about the bank’s history, this article has got you covered. In the following sections, we delve into the rich history of Heritage Bank, explore its nationwide branches, and provide you with important customer care contacts and information.

Heritage Bank Plc is one of the few banks in Nigeria that can boast of a rich historical foundation mixed with a commitment to provide commercial banking services to all sectors of the Nigerian economy.

As we take this insightful journey together, here’s what you’ll learn:

  • A brief but comprehensive history of Heritage Bank.
  • A look at some of its major branches and where they’re located.
  • Customer care contacts for those moments when you need some help or information.

Ready to dive in? Great, let’s get started!

Brief History Of Heritage Bank Nigeria

Heritage Bank Plc, otherwise known as Heritage Bank, is a leading financial services provider in Nigeria with the corporate credo ‘Your Timeless Wealth Partner’. The institution was legally established on the 4th of October, 2012. The bank is known for its excellent service delivery, leveraging technology and innovation to provide customer-centric banking solutions.

Starting from humble beginnings, Heritage Bank was initially a regional bank known as Societe Generale Bank (Nigeria) or SGBN. However, it experienced glaring changes in its operation and structure due to Nigeria’s banking regulations. As a result, the bank was subsequently acquired by IEI Investments Ltd in 2013 and rebranded to Heritage Banking Company Limited (HBCL). In 2014, following the acquisition of Enterprise Bank Ltd, it transformed into a national bank and further rebranded to Heritage Bank Plc.

Today, Heritage Bank is one of the few banks in Nigeria reputed for exemplary corporate governance and an innovative banking approach. This offers a distinctive and well-rounded banking experience to its customers across the giant nation. The bank’s operations are spread across the country with several branches providing an array of banking services such as retail banking, corporate banking, online/internet banking, mobile banking, and much more.

Heritage Bank Branches in Nigeria

If you have a burning need to visit a physical branch, Heritage Bank got you covered. The bank has a well-distributed network of branches spread across the major cities and towns in the country, ensuring that customers can access their services conveniently. Let’s highlight a few of the major ones:

Lagos Branches

  • Head Office: 143 Ahmadu Bello Way, Victoria Island, Lagos State
  • Agege Branch: 33, Lagos-Abeokuta Expressway, Agege, Lagos
  • Ikoyi Branch: Kingsway Road, Ikoyi, Lagos
  • Surulere Branch: 85/89 Western Avenue, Ojuelegba Round About, Surulere, Lagos

Abuja Branches

  • Wuse Branch: 374, Cadastral AO, Central Business District, Wuse, Abuja
  • Garki Branch: Plot 778, Mohammadu Buhari Way, Zone 4, Garki, Abuja

Port Harcourt Branches

  • Trans Amadi Branch: Plot 6, Trans Amadi Industrial Layout, Port Harcourt, Rivers State
  • Stadium Road Branch: 67B, Stadium Road, Port Harcourt, Rivers State

Beyond these major cities, Heritage Bank equally has a strong presence in other states of the federation, including but not limited to Kaduna, Enugu, Ogun, and Kano. Find the complete list on Heritage Bank’s official site or use the branch locator tool for precision.

Heritage Bank Nigeria Customer Care

Whether you prefer a traditional phone call, a quick submission on WhatsApp, or crafting a detailed email, Heritage Bank is committed to providing you with top-notch service.

Heritage Bank Customer Care Number: If you need immediate assistance or wish to talk to a customer care representative directly, Heritage Bank provides a hotline number that you can dial. You can reach them at +234-1-2369000 for 24/7 support. Their efficient customer service team will assist you with any questions, complaints, or queries you might have!

Heritage Bank WhatsApp Number: Unfortunately as of the time of writing, Heritage Bank Nigeria does not have an official WhatsApp line. Hence it is important to take note of that to avoid falling prey to online scammers. If and when Heritage Bank provides a WhatsApp line, this post will be updated with it.

Heritage Bank Email Support: If your query or complaint requires a detailed explanation or you prefer written communication, you can reach out to Heritage Bank via email. Send your emails to the following addresses:

For enquiries: info@hbng.com.
For complaint: complaints@hbng.com

Make sure to include all necessary details related to your issue for a faster and more accurate response. Their support team usually responds in 24-48 hours.

Please note that Heritage Bank is dedicated to providing excellent customer service and resolving customer issues promptly and efficiently, but due to large volume of queries received, your patience and understanding are appreciated.

  • If you’re not instantly connected to a representative through phone or WhatsApp, please wait patiently or try again later.
  • While sending an email, ensure you provide all relevant details and keep the email clear and concise to help the customer service representative understand your issue easily.


As you can see, Heritage Bank Nigeria plays a substantial role in the Nigerian financial ecosystem. Its rich history, expansive branch network, and dedication to customer service set it apart as a trusted banking partner. This accessibility, combined with its robust online and mobile presence, allows for convenient banking experiences no matter where you are.

At Heritage Bank Nigeria, you’re not just a customer; you’re a valued partner. Their customer care service is designed to be fast, responsive, and centered around your needs. They encourage open communication, which is evidence of their commitment to customer satisfaction.